Maintenance Management
Track a repair from the first report to completion.
Give each request an owner, a status, and a record of the work so it does not get lost between calls and messages.
Maintenance Management
What your team can do
A maintenance issue can be recorded against a property or a specific unit, with its description, priority, and supporting photos. The request gives staff a shared place to see what needs attention and who is responsible.
As work progresses, the assigned staff member or vendor can update its status and add notes. Completion details, costs, and attachments remain with the original request for future reference.
This gives the property team a clearer account of how an issue was handled, from the first report through the final repair record.
A typical workflow
A clear path from start to follow-up
- 1
Capture the request
Add the issue with its location and any useful photos or notes.
- 2
Assign and update
Set priority and keep the status current while the repair is underway.
- 3
Record the outcome
Add the final notes and cost when the job is complete.
Good to know
Frequently asked questions
Can a request apply to a property or a specific unit?
Yes. Record the issue against the property generally or select the affected unit when the location is known.
Can I assign work to a vendor or staff member?
Requests can be assigned to the responsible team member or vendor, with status and follow-up kept on the request.
Can I keep completion notes and costs?
Record the outcome, related costs, and supporting files so the maintenance history stays with the request.