Privacy Policy

1. Introduction

Welcome to LetRents ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.

By accessing or using LetRents, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Physical address
• Payment and billing information
• Property and unit information
• Tenant information (when provided by landlords or property managers)
• Government-issued identification (for verification purposes)

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring/exit pages
• Date and time stamps
• Clickstream data

2.3 Mobile Device Data

When you use our mobile application, we may collect:

• Mobile device ID
• Device type and model
• Mobile operating system
• Location data (with your permission)
• Push notification tokens

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our property management services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Payment Processing: To process transactions, manage subscriptions, and send billing information
• Communication: To send administrative information, updates, security alerts, and support messages
• Marketing: To send promotional communications (with your consent)
• Analytics: To understand how users interact with our platform and improve user experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Security: To detect, prevent, and address fraud, security issues, and technical problems

4. Data Sharing and Disclosure

4.1 With Your Consent

We share your information with third parties when you have given us explicit consent to do so.

4.2 Service Providers

We share information with trusted service providers who perform services on our behalf, including:

• Payment processors (Paystack, M-Pesa)
• Cloud hosting providers
• Email service providers
• Analytics providers
• Customer support platforms

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

• Court orders or legal processes
• Government or regulatory investigations
• Protection of our rights, privacy, safety, or property
• Enforcement of our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Data at rest is encrypted using industry-standard encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security audits and vulnerability assessments
• Employee Training: All employees are trained on data protection and privacy
• Monitoring: Continuous monitoring for suspicious activities

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Data Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing your data
• Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@letrents.com

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we securely delete or anonymize it. Financial records are retained for a minimum of 7 years as required by Kenyan law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequate data protection certifications
• Binding corporate rules

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Kenya, including the Data Protection Act, 2019. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Kenya.